Hire Ezekiel L. - AI Product Manager

* I effectively supported pre-sales technical scoping and drove collaboration across multiple teams to deliver enterprise solutions. * Engaged with customers to ensure feasibility and alignment of service solutions across various domains. * Coordinated the development of technical quotes and service scopes, leveraging Salesforce and CPQ tools. * Championed an AI enablement initiative, guiding teams in implementing AI-assisted workflows for improved efficiency.

* Developed and implemented remote fix solutions using coding and software engineering techniques to efficiently resolve technical issues for contracted customers * Designed and managed alarm management systems, utilizing programming skills to automate and enhance monitoring processes. * Coordinated service visits and utilized software tools to ensure compliance with customer SLA agreements and expedite issue resolution * Escalated and tracked quality issues through custom-built software applications to maintain high service standards and improve customer satisfaction * Contributed to the design and development of new onsite and remote technical services, employing software engineering principles to address customers' intelligent building needs * Created and maintained scripts and software tools to support the Southern Remote Buildings Operations technical help desk operations * Collaborated with cross-functional teams to develop and deploy software solutions that enhance service delivery and operational efficiency * Utilized programming and software development skills to automate routine tasks, improving response times and service reliability.