Hire Crys S. - AI Product Manager

About crys

Hi, I’m Crys — a Product Manager at The Home Depot, where I bridge the gap between technical AI capabilities and human-centered utility. My work focuses on LLM-driven product discovery, prompt engineering strategy, and scaling intelligent systems that empower users at scale. My career is built at the intersection of data, technology, and social impact. With an MS in Human-Centered Design & Engineering from the University of Washington and a BBA in Computer Information Systems, I combine analytical rigor with a commitment to building ethical AI. What I bring to the table: AI & LLM Strategy: Currently leading Data Science team at Home Depot in prompt engineering and defining technical roadmaps for LLM-based note summarization. CCaaS & Enterprise SaaS: At SuccessKPI, I served as a Technical PM and Product Owner, leading full-stack platform integrations and managing 25+ enterprise accounts with a 96% retention rate. Robotics for Social Good: I am a published researcher in Human-Robot Interaction (HRI). My work, featured in IxD&A (DOI: 10.55612/s-5002-061-005), focuses on using robotics to support vulnerable populations. I specifically designed systems to help survivors report sexual assault to police in a way that reduces bias, stress, and retraumatization. Strategic Growth: Whether avoiding $1M+ in annual costs by deprioritizing misaligned AI or generating $5M in potential revenue through successful PoCs, I focus on high-impact, vetted initiatives. My Vision: I believe intelligent systems should do more than automate—they should protect and empower. From optimizing contact center analytics to researching the future of trauma-informed robotics, I am dedicated to pushing the boundaries of what technology can do for people in their most critical moments. I’m always eager to connect with others passionate about AI, Robotics, Product Strategy, or CCaaS. Let’s explore how we can build the future together.

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