Hire John - AI Product Manager

Over the past 4 years at The HOTH, I’ve built a comprehensive skill set spanning customer success, SEO strategy, and technical SEO product management. My journey began in live chat support, where I mastered client communication and problem-solving. I then transitioned to the SEO Video Production team, enhancing my content marketing skills, before advancing to a Campaign Manager role, overseeing successful SEO strategies for diverse clients. As a Customer Success Manager, I drove client satisfaction and retention by aligning strategies with business goals. Now, as a Technical SEO Product Manager, I lead our most holistic SEO offering, combining deep technical expertise with strategic insight to drive measurable results. Technical Skills: Expert in leveraging industry-standard SEO tools such as Ahrefs, SEMrush, Screaming Frog, Google Analytics, Search Console, and more to execute advanced audits, technical implementations, and data-driven strategies. Key Achievements: Scaled from live support to managing complex, high-impact SEO campaigns Spearheaded technical SEO strategies that improved client rankings and organic traffic Developed and optimized our Technical SEO product offering to drive client success With a blend of technical proficiency and client-focused strategy, I’m passionate about driving growth through innovative SEO solutions.

* Office Support Specialist * Facility & Operations Management: Managed daily facility operations, including equipment maintenance, troubleshooting, and inventory control for all office supplies to ensure zero operational downtime. * Strategic Expansion: Collaborated directly with the Office Manager on strategic planning and played a pivotal role in the procurement, logistical setup, and successful launch of brand-new office locations. * Process Optimization: Developed and implemented new administrative workflows and systems from the ground up, streamlining daily operations for the broader team. * Financial Administration: Executed secure money handling, reconciliation, and detailed financial reporting. * Systems Operations: Utilized SAP software for accurate data entry, inventory tracking, and operational management. * Culture & Engagement: Spearheaded the "Coffee of the Month" program, actively contributing to workplace culture and boosting team morale in a high-stress contact centre environment. * Internal Support: Delivered high-level internal customer service, acting as the primary point of contact for staff needs and operational problem-solving. Customer Service Representative & Live Chat Agent * Digital Launch Team: Selected to be part of the specialized launch team that introduced and piloted the H&M UK Live Chat feature, establishing baseline protocols for digital customer engagement. * Frontline Support: Delivered exceptional first-line customer service, resolving complex customer inquiries and de-escalating issues efficiently via high-volume inbound calls and digital chat.