About kumar
I am a Senior Conversational AI Engineer with 5+ years of experience designing, developing, and deploying enterprise-grade chatbots using Dialogflow CX, Google Cloud Platform (GCP), and Node.js. I specialize in building scalable, intelligent conversational solutions for web, messaging, and contact center platforms, focusing on automation, performance, and user experience. My expertise includes Dialogflow CX flow design, Generative AI Playbooks, webhook development, Cloud Run deployments, and CCAI integrations. I have worked extensively on end-to-end chatbot lifecycles—from conversational design and NLP optimization to production deployment and monitoring.
Key Skills
Experience
Senior Conversations Bot Engineer
CurrentQuantiphi
Consultant
Capgemini
Leading POC development using Dialogflow CX, Generative Playbooks, and Node.js Designing end-to-end chatbot architectures with event-driven flows and real-time validations Implemented PNR generation and customer authentication using BigQuery and parameter presets Deployed scalable backend services on Cloud Run (GCP) Built cloud-native chatbot solutions with high availability and performance
Associate
Cognizant
Designed and developed complex Dialogflow CX conversational flows. Built GenAI-enhanced chatbot journeys to improve automation and user experience. Integrated chatbots across Web, SMS, GBM, and Apple Business Messaging. Developed Node.js webhooks and deployed them on Cloud Run. Conducted A/B testing and performance optimization. Implemented monitoring using New Relic to track latency and user engagement.
Education
Ramaiah Institute Of Technology
Bachelor Of Engineering
Interested in connecting with kumar?
Sign up for NinjaHire to send a connection request.
Common Questions
What is kumar's expertise?
kumar specializes in Chatbot Developer, with expertise in chatbot development, conversational ai, dialogflow cx, flow.ai, generative playbook.
Where is kumar located?
kumar is based in bangalore, karnataka, india.
How much experience does kumar have?
kumar has 6+ years of professional experience.
How can I contact kumar?
You can connect with kumar through NinjaHire by signing up for a free account.