About mansoor
As a Chatbot/Conversational AI Developer at LivePerson, I contribute to deploying advanced technologies like Rasa, Dialogflow CX, and Amazon Lex to streamline tier-1 support processes. My work integrates GPT-4, BERT, and Retrieval-Augmented Generation (RAG) pipelines to enhance multilingual support and optimize customer satisfaction. Leveraging tools such as Pinecone and FAISS, I focus on improving intent accuracy and reducing fallback errors, ensuring efficient and scalable delivery through Docker, GitHub Actions, and AWS Lambda. Currently pursuing a Master’s degree in Computer Science at Concordia University-Wisconsin, I build on a strong foundation from my Bachelor of Technology in Computer Science from TKR College of Engineering & Technology. My core competencies include Python programming, RAG, and React.js, which I apply to create impactful conversational AI solutions.
Key Skills
Experience
Chatbot / Conversational Ai Developer
CurrentLiveperson
* Deployed Rasa, Dialogflow CX and Amazon Lex bots to automate tier‑1 support, reducing customer response time by 40% and deflecting ~25% of tickets. * Integrated GPT‑4 / BERT / LLaMA via RAG pipelines to improve multilingual support and raise customer satisfaction by 20%. * Built semantic search using Pinecone/FAISS embeddings, lowering fallback errors 30% and improving intent accuracy to ~95%. * Containerized services and automated deployments using Docker, GitHub Actions and AWS Lambda to shorten release cycles by 35%.
Software Engineer (python / Full Stack)
Infosys
* Developed Python REST APIs to integrate chatbots with CRM/ticketing systems, reducing manual workload by 30%. * Built responsive chatbot UIs with React.js and maintained back-end pipelines (Postgres, MongoDB, Firebase). * Implemented event‑driven features using Azure/AWS/GCP serverless functions and improved deployment reliability.
Software Developer
Wipro
* Developed Java & Python microservices and prototype chatbots using Microsoft LUIS and Botpress. * Designed NLP pipelines (spaCy, scikit‑learn) achieving ~92% classification accuracy. * Ran A/B tests on dialogue flows and model variants to optimize precision/recall.
Education
Concordia University - Wisconsin
Masters
Tkr College Of Engineering Technolog
Bachelor Of Technology
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Common Questions
What is mansoor's expertise?
mansoor specializes in Chatbot Developer, with expertise in conversational ai, large language models, python, react.js, retrieval augmented generation.
Where is mansoor located?
mansoor is based in oak creek, wisconsin, united states.
How much experience does mansoor have?
mansoor has 5+ years of professional experience.
How can I contact mansoor?
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