About joshua
My values revolve around leadership through hard work, being reliable by always getting the job done, and understanding the strength of diverse teamwork. In addition, I am passionate about using data and technology to develop insightful business solutions. With a versatile background spanning multiple fields, I pride myself on being a detail-oriented and self-motivated problem solver capable of leading and collaborating effectively. I hold a Bachelor of Science in Computer Engineering from Columbia University and a Bachelor of Science in General Science from Morehouse College, having completed the 3+2 Dual Degree Engineering Program. With a diverse academic background and a strong foundation in technology principles, I bring a keen eye for detail and a passion for solving problems using data and technology. Let's connect!
Key Skills
Experience
Conversational Ai Developer
CurrentAetna, A Cvs Health Company
Contributed to the development and deployment of a self-service referrals skill in Watsonx Assistant to handle member inquiries regarding referral status and details. This solution has resulted in a sustained closure rate increase of over 70% across multiple lines of business in both voice and chat channels. Assisting in the development of the first Watsonx Assistant action skill, which is a self-service solution designed to address common member questions about the appeals process.
Business Transformation Consultant (conversational Ai / Analytics)
Ibm
* Taking a strategic and tactical view of a company’s total business then working proactively with clients to refine their current business strategy. * Utilizing tools to pinpoint factors influencing performance, stability, and processes to gain a competitive edge through innovative transformation. * Implementing pivotal strategic initiatives to accomplish organizational objectives and goals via cross-functional collaboration. * Conversational AI development and analytics with Watsonx… Show more * Taking a strategic and tactical view of a company’s total business then working proactively with clients to refine their current business strategy. * Utilizing tools to pinpoint factors influencing performance, stability, and processes to gain a competitive edge through innovative transformation. * Implementing pivotal strategic initiatives to accomplish organizational objectives and goals via cross-functional collaboration. * Conversational AI development and analytics with Watsonx Assistant.
Information Technology Administrative Assistant
Columbia University
* Assisted in helping to maintain Columbia Engineering’s Student Research Program website by expanding upon the existing site and establishing templates using Drupal. * Administrative duties include IT assistance, data entry, collection of data from faculty and organizational filing.
Education
Columbia University
Bachelor Of Science
Morehouse College
Morehouse College
Bachelor Of Science
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Common Questions
What is joshua's expertise?
joshua specializes in Chatbot Developer, with expertise in agile methodologies, ai, artificial intelligence, artificial intelligence for business, attention to detail.
Where is joshua located?
joshua is based in durham, north carolina, united states.
How much experience does joshua have?
joshua has 11+ years of professional experience.
How can I contact joshua?
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