About hemanth
As a Conversational AI specialist, I design and develop chatbot solutions that drive meaningful and efficient interactions between businesses and their customers. With a strong foundation in Dialogflow CX, Google Cloud Platform (GCP), and Agent Assist, I focus on creating AI-driven systems that are both user-friendly and impactful. I’m passionate about leveraging advanced AI tools to solve real-world challenges, integrating APIs to enhance functionality and deliver smarter, more intuitive chatbot experiences. My work revolves around balancing technical precision with a deep understanding of user behavior to create solutions that feel natural and add value. Whether it’s building scalable conversational workflows or optimizing systems for performance, I approach every project with a focus on innovation and customer-centric design.
Key Skills
Experience
Conversational Ai Developer
CurrentHsbc
* Design and develop conversational AI solutions using Sierra.ai and Dialogflow CX for enterprise-grade voice bots and chatbots. * Build Generative AI-powered AI agents that deliver natural, personalized, and context-aware customer interactions using LLM-driven workflows and orchestration capabilities. * Design multi-turn conversational journeys, intent routing, business rules, and tool integrations to automate complex customer service processes. * Integrate AI agents with enterprise APIs and backend banking systems to enable secure, end-to-end customer journeys. * Implement and maintain CI/CD pipelines using Jenkins to automate testing, versioning, and production deployments. * Monitor production AI agents, troubleshoot issues, optimize conversation flows, and continuously improve bot performance using analytics and customer insights. * Collaborate with product owners, business analysts, developers, QA engineers, and platform teams to deliver scalable, secure, and production-ready Conversational AI solutions. * Contribute to the adoption of Generative AI, conversational automation, and intelligent customer engagement strategies within HSBC's digital banking ecosystem.
Software Developer
Revature
* Designing and deploying multilingual chat and voice bots using Dialogflow CX, Google CCAI, and Voiceflow. * Built secure flows with webhooks, ASR/TTS, and backend API integrations for billing and autopay. * Supporting Genesys to CCAI migration, queue-based live agent routing, and call orchestration. * Improving bot performance using Looker dashboards, Playbooks, and Generators for dynamic responses. * Hands-on with GCP, CI/CD, NLU/NLP, and exploring Gen AI & Vertex AI for future enhancements.
Associate Software Engineer
Revature
Education
Nxtwave
Nxtwave
Aditya University
Bachelor Of Technology
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Common Questions
What is hemanth's expertise?
hemanth specializes in Chatbot Developer, with expertise in agent assist, ai agents, attention to detail, bootstrap, cascading style sheets.
Where is hemanth located?
hemanth is based in chennai, tamil nadu, india.
How much experience does hemanth have?
hemanth has 3+ years of professional experience.
How can I contact hemanth?
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