Hire Dnyaneshwar A. - Chatbot Developer

* Developing and maintaining advanced chatbot solutions on the Kore.ai platform to enhance customer support efficiency. * Implement dialog tasks to capture user issues and escalate them to live agents through pre-transfer workflows. * Integrating chatbot with Genesys for seamless agent handoff and handling of customer queries. * Optimizing chatbot performance by enhancing utterance training and improving accuracy in recognizing customer intent. * Addressing long API response handling issues by refining message parsing and user response delivery.

Working as Chatbot developer, by analysing client data finalizing and developing use cases and deploying chatbot solution in client environment on verious channel ie. web channel, ms teams