Hire Pawan M. - Chatbot Developer

Led a team of 12+ AI chatbot developers in designing, deploying, and optimizing enterprise-grade conversational solutions across diverse industries. Spearheaded the transformation of 100+ scripted bots into intelligent, LLM-powered agents using Generative AI (WorkLM/GPT) and Agentic AI for scalable, human-like, and multilingual interactions. Built dynamic conversational and multilingual bots using Leena AI, WorkLM, and Agentic AI platforms. Designed autonomous workflows capable of multi-step reasoning, contextual awareness, and proactive execution. Improved bot performance by enhancing UI responsiveness, increasing answer accuracy, and reducing manual intervention. Integrated external knowledge management systems (e.g., SharePoint) with Leena AI’s KM dashboards. Managed end-to-end delivery and technical ownership for key enterprise clients. Onboarded and trained clients on knowledge management, policy creation, and publishing processes. Used JIRA and Confluence for efficient project tracking, task management, and documentation. Collaborated with Product and Engineering teams to report bugs, suggest improvements, and enhance product usability. Conducted team planning, managed bandwidth, and tracked performance to meet KPIs and SLA commitments. Supported internal cross-functional teams and contributed to multiple knowledge pods for smooth project delivery.

Designed and deployed scalable, multilingual chatbots across web, mobile, WhatsApp, and Teams platforms to enhance client engagement and streamline operations. Specialized in leveraging NLP, ML, and Generative AI to build dynamic, context-aware conversational flows from enterprise knowledge bases. Led requirement gathering, stakeholder collaboration, and documentation (BRDs, user stories) to ensure chatbot solutions aligned with business goals. Built and trained 20+ bots, using LLMs to dynamically interpret policies and FAQs into human-like, personalized responses. Developed intent-based interaction models, constructed multilingual and persona-based flows, and integrated bots with backend systems. Delivered HR automation use cases including onboarding/offboarding, engagement surveys, and case management. Managed post-Go-Live support, handled UAT issues, and implemented feedback loops for continuous improvement. Created pre-sales POCs that helped acquire new clients. Collaborated with cross-functional teams using Agile practices and mentored junior developers and QA teams.

* Assisted customers via chat on pre-sale and post-sale queries including orders, returns, and product recommendations. * Took on supervisor-level responsibilities and trained new employees. * Recognized consistently as a top performer in PKT, NPS, and quality