Hire Kiran P. - Chatbot Developer

Passionate Chatbot Developer with 3+ years of experience in building AI-powered conversational bots for banking, e-commerce, insurance, and customer support industries. Skilled in NLP, AI-driven automation,Yellow.ai, Rasa, Dialogflow, Twixor, and BotPress to enhance user engagement and streamline business operations. Successfully deployed 15+ chatbots across WhatsApp, Messenger, Web, and PWA, improving customer service efficiency by 40%. Experienced in API integrations, RESTful services, MongoDB, MySQL, Python, Node.js, and AI-driven analytics for chatbot optimization. Enthusiastic about Conversational AI, AI-powered automation, and delivering seamless customer experiences. Developed WhatsApp Banking & Loan Processing chatbots, increasing customer engagement by 30%. Integrated NLP-powered sentiment analysis, improving chatbot response accuracy by 20%. Designed multi-platform chatbots (WhatsApp, Messenger, PWA, Viber). Led cross-functional teams, collaborating with developers and stakeholders to optimize AI-driven solutions.

* ● Worked with ThermoFisher,AmanBank(Libyan), * AAPharmacy(Malaysia)clients developed and delivered the bots * to production per the client's request. * ● WorkedonSSBDemoBotforpresalestoJMR. * ● Developed and managed four bots across various regions for a * client. * ● Transformed an iFrame feature into an API version, resolving * landing page issues. * ● Implemented FAQ autocompletion for improved user query * resolution. * ● Proficient in Agile development, actively participated in Scrum * sessions. * ● Added personalized content and deployed across multiple * channels. * ● Conducted code reviews for improved quality and * troubleshooting. * ● Led client requirement gathering and feature development for * services like Payment and Account services. * ● Addressed security concerns and integrated WhatsApp and Viber * channels. * ● Involved in project inception and implemented multilingual * features, integrating WhatsApp. * ● Presented bot functionalities to clients, engaged in the entire * development process, and usedpublic APIs for various projects.