Hire Breanna S. - Forward Deployed Engineer

* Own end-to-end rollout of an agentic voice product, leading customer onboarding and delivering tailored training to homeowner association management companies to drive successful adoption of a scalable conversational AI solution. * Maintain agent operating procedures, establishing standardized guidelines to optimize AI agent performance and consistency across use cases. * Own customer accounts, diagnosing and resolving tickets and bugs to ensure seamless product experience and high client satisfaction. * Serve as a feedback conduit between customers and the product team, translating real-world usage insights into actionable product improvements.

* Executed strategic merchandise rotations to maximize product visibility and draw customer attention to featured items. * Designed and built wall displays based on product type, color palette, and seasonal themes to create visually cohesive shopping experiences. * Supported sales goals through intentional product placement and visual storytelling aligned with seasonal marketing initiatives.

Acted as a key support in a pediatric medical office, blending compassionate patient interaction with efficient care coordination and record management to help families navigate their healthcare journey. Supported patients and families in achieving healthcare goals by scheduling appointments, managing patient records, and triaging care requests to ensure timely and goal-aligned care. Maintained up-to-date and accurate electronic health records (EHRs) by reviewing and updating patient charts, improving clinical efficiency and provider decision-making. Coordinated care with physicians, specialists, and external providers to streamline communication and ensure continuity of care across services. Managed an early literacy book program, promoting cognitive development by preparing the distribution of age-appropriate reading materials to pediatric patients during visits.