Hire Lester C. - Forward Deployed Engineer

Own end-to-end voice/chat AI in production: Retell agents, Firebase Cloud Functions, EHR-backed tools, monitoring of behavior regressions, and safe rollout of prompt/tool changes across +50 live clinics - Chain LLM calls with tool binding, validation, and clinic policy so scheduling/refills/outbound flows stay deterministic under real traffic for +100k calls weekly. - Use Model Context Protocol integrations for development and ops (typed tools to docs, APIs, and internal systems) so agent work stays repeatable and auditable. - Same platform patterns across live clinic deployments: shared architecture, org-specific prompts, IDs, and guardrails—i.e. ownership of a productized stack, not one-off demos.

Pre-Sales/Post-Sales: Leading pre-sales operations, onboarding new customers and enhancing training and live workshop sessions, by creating internal documentation and steps to follow for our Sales Engineering team, increasing CSAT from 95% to 99%. -> POC Design: Crafting new workspaces for new customers, developing +100 POCs, transitioning current test cases and frameworks into our tool and infrastructure, focusing on proof of value for C-level executives and stakeholders, using best practices for accurate Architecture and System design. -> Managed and grew LATAM operations, onboarding +100 new customers, Developing +50 POCs and Live Workshop sessions, increasing a $500K portfolio and projecting $1M by Q4. Provided multilingual support in English, Spanish, French and Portuguese. -> Leaded QA intern teams onboarding, finding possible bottlenecks and tackle them accordingly in self-testing cases, enhancing group performance operations and delivery by 30%.

Leaded demonstrations and resolved issues of integrated new features for customer applications (PWA, Hybrid, Mobile) across various CMS and frameworks, optimizing over 500 websites, implementing Frontend Stack (HTML, CSS, JS, ReactJS), Managing a +300 Customers portfolio. -> Conducted A/B testings, Split URL, mobile, and data testing to enhance user engagement, conversions, and retention, decreasing bounce rates by 30%, analyzing user behavior and enhancing experiences up to 90% in CRO in 100 confirmed sites, contributing to $120,000 in MRR. -> Conducted operations training, reducing SLA response times by 94.5%. Improved requirement analysis with integrated forms, boosting code quality, reducing resolution times from 24 hours to 4 hours. -> Worked on CDP platform integrations and queries with GA4, BigQuery, and Snowflake, helping to clean and use in ETL in more than 6.4 billion registries for +10 companies.