Hire Arun K. - Generative AI Architect

* Designed and deployed a RASA Pro–based conversational AI chatbot, integrating with enterprise APIs to automate incident creation and improving operational efficiency and reducing manual intervention in user support. * Utilized Conversation-Driven Development (CDD) to gather and analyze user feedback, driving up to 60% improvement in customer satisfaction. * Facilitating Change Management for the Model Changes and Custom Components changes and Configurations. * Responsible for the Improvements of metrics of chatbots as well as model reviewer. * Responsible for releases and assisted the deployment activities with standard norma and ensured the optimal deployment strategies.

* Designed and deployed a production-grade conversational AI system for retail banking workflows, automating high-volume use cases such as account inquiries, transaction history retrieval, and service requests, improving operational efficiency by 40%. * Engineered contextual memory management and multi-intent classification using confidence-based routing, slot tracking, and fallback optimization strategies, improving intent accuracy by 32% and reducing fallback rates by 43%. * Improved the User Engagement metrics by adopting to the different techniques like Contextual memory, Multi Intent Detections etc. * Optimised Intent/Entities on the NLP part of Kore AI and ASR of Nuance Mix,Optimized NLU training pipelines through dataset refinement, entity annotation improvements, and hyperparameter tuning to enhance model robustness across ambiguous user queries.