Hire Evan R. - Prompt Engineer

* ● Served as the primary technical point of contact for multiple Fortune 100 strategic accounts. Part of a focused team involving the adoption of new services, renewals, products & technical consulting. * ● Proactively identified and addressed client challenges, pain points, and inquiries while * working across multiple teams to provide solutions. * ● Investigated, researched, and troubleshoot technical issues and developed solutions * with both product and engineering teams to resolve client's challenges. * ● Advocated for client needs to provide informed feedback and possible solutions for the * product team to drive improvements to the existing platform. * ● Experience navigating complex work processes, tight SLAs, and changing teams * ● Developed technical training manuals and guides for both customers and internal team * members to drive improvements to the product. * ● Utilized data analytic software to research and identify trends, opportunities, or concerns * impacting the strategic client's experience.