Hire Ryan F. - Prompt Engineer

About ryan

A dedicated professional with a successful record of customer service, training other representatives, and special project assignments involving standardizing processes and procedures. Proven ability to use leadership and communication skills to enhance performance. Leads by example through hard work and strong interpersonal skills. Seeking a position that I can grow and enhance my skill set with a leading company. Frontier Communications, Fort Wayne, IN Frontier Communications, Deland, FL August 2015 to Present Customer Service Sales and Support Assisting customers with concerns and resolving issues. Also responsible for hitting sales quota on a monthly basis. * Awarded top in sales for November 2016 and December 2016 * Took the temporary position as a team lead from January 2016 to June 2016 * Trained new hires from July 2016 to August 2016 * Went back to sales from September 2016 to February 2017 still exceeding sales quota each month. * UAT system based analytics from March 2017 to March 2018. Presented findings for possible system issues within billing systems before said issues occurred within a test system. * Promoted to Quality Assurance Analyst from March 2018 to present. Observing calls to determine if representatives are following proper procedures and assisting our customers. Relaying data to upper management via sharepoint, email, conference calibration calls and other forms of communication. Aramark Uniform Services, Fort Wayne, IN August 2012 to August 2015 Route Sales Support and Route Sales Representative Responsible for delivering exceptional service and all of the product that the customer requests. * Accruing sales leads, prospects and samples in order to further grow my route as well as increase sales for Aramark as a whole. * Safely transporting and delivering products between depot and customers. * Submitting and tracking orders for the customers to fulfill their needs. Centennial Wireless / AT&T, Fort Wayne, IN June 2007 to July 2012 Customer Service Representative Responsible for customer care, complaints, and resolving issues. * Developing standardized processes and procedures to quickly access materials to assist in customer resolution and increase department efficiency. * Processing payments, activating service, resolving billing issues and complaints. * Handling credit rerates

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