Hire Nitya S. - NLP Engineer

* Developed a system to automate the Software Development Life Cycle (SDLC) using prompt engineering and RAG-based techniques with GPT-4. * Created a PostgreSQL library of customizable prompts, enhancing adaptability for various conditions. * Optimized retrieval processes using a vector database to improve the quality of generated responses.

* Used transformers (BERT, Universal Sentence Encoder) for word embeddings, sentence similarity, lemmatization in multilingual models to optimize automation of HR agent assignment to tickets. * Used prompt engineering with LLMs (GPT-4, LLaMA) for summarization, question answer generation to optimize search query results. * Used classification and clustering (k-means, hierarchical) to predict successful IT ticket outcomes. * Used NER for anonymization to remove PII from customer data and used BERT for summarization of articles returned from knowledge base search.